Augmented Reality and Virtual Reality  are no more too sophisticated a technology for a common man. We have been seeing it in mobile applications, games, and what not. eCommerce has made use of augmented reality by having apps, some of which let customers make a pick of their products from the an actual physical store, test them simulated rooms which are close to their real ones at home. Similar idea works well even for interior design apps. So, it’s not such a leap when we say that AR will certainly be a hot trend to look for, the coming year. User experience is just about to get even better with augmented reality in picture. Virtual reality, a concept that again has found uses in eCommerce development, has a bright future to look forward to. With people being able to see products in 3D, it won’t feel much different than buying a product from a physical store. That’s really something we can expect the year 2019 to bring to our experience

People are beginning to depend on voice searches, and trend is only going to go up from here. It’s being estimated that around half all searches will be done through voice, by the time it’s year 2020. And it’s not too hard to imagine, as currently,  22% of the people who have Amazon Echo, Google Home, or one of the other such devices, have used voice search to buy themselves something. Not just adults, but even kids find it really handy and of course, really entertaining to use voice searches to find their favorite videos online. While it’s an amazing technology, it could still be optimized further to answer questions like where, how, what, etc. more efficiently, and understand the more casual way that people talk in their everyday lives.

Another technology to have acquainted itself well with the audience, involves artificial intelligence and chatbots. So many companies, such as mastercard, Pizza Hut, Spotify, and so on have been on their feet, testing chatbots. Even many of the shops on Facebook use some of the functionalities of chatbots to facilitate transactions, or answer customer queries. The good part is, that it’s not too hard to set it up, and it helps make a brand look more professional, leaving its customers well satisfied. The coming year, therefore, could well see a steady growth in its use, with even the smaller businesses adopting it. It can also be expected that technology will further develop to take care of the bots showing only limited abilities till now, and further be able to get more complex tasks done with better efficiency.